Legal and regulatory policies
For legal terms and conditions and other relevant policies, please see below. Should you have any questions on any of our policies, or require any further information, please contact us.
Your privacy is important to us. We aim to provide clear information about how we use your personal information, take steps to keep it secure and protect it from misuse, comply with all applicable data protection laws and regulations and co-operate with data protection authorities.
We are a regulated firm and, as such, our investments are only designed for certain types of clients: professional clients and eligible counterparties. We do not have permission to deal with retail clients.
At any time, you have the right to request a different categorisation, however this may impact what we can offer and the level of protection that a different categorisation would entail.
To find out more about the clients we deal with and how they are categorised, please see client categorisation.
Conflicts of interest
As a financial services provider, we recognise that conflicts of interest are inherent in the kind of business we undertake. It is therefore essential that we are able to identify actual or potential conflicts of interest and manage them fairly and appropriately. We aim to avoid or control any situations that could negatively affect our clients. Full details on how we manage conflicts are available in the conflicts of interest policy.
Anti-bribery and corruption policy
We are committed to acting fairly, ethically and with integrity. We do not to engage in, or tolerate, bribery or corruption in any form within our business or within the organisations we deal with. This is not just a cultural commitment, it is a legal requirement.
The policy has been adopted at all levels of our organisation, including our directors and our staff. We place the utmost importance on the policy and we adopt a ‘zero tolerance’ approach to acts of bribery and corruption. All our employees are required to comply with the policy, and are expected to act in accordance with its provisions when carrying out work on our behalf.
Complaints handling procedure
We are committed to providing a positive experience for our clients. Should you be in any way dissatisfied, you can make a complaint and we will aim resolve it quickly and fairly. If it is not possible to promptly resolve your complaint, we will be in touch to update you on its progress through our complaint handling process.
We aim to be in a position to provide a final response to your complaint within eight weeks of the complaint being received. If this has not been possible, we will inform you when we expect to respond however you may decide to refer the matter to the Financial Ombudsman Service.
More information, including the ways you can make a compliant, can be found in our complaints handling policy.
Last updated: November 2019